Returns & Exchanges
As long as an item is still in its original condition and packaging, you are able to return or exchange your items within our return policy.
Our return policy lasts 30 days from the date your order has been delivered. If 30 days have gone by from the time your item(s) arrived, unfortunately, we cannot offer you a return or exchange.
Pictures of the exchanged or returned item(s) will be requested prior to the process. Please email us at firstname.lastname@example.org to begin your return or exchange process.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
As the package remains your responsibility until it arrives back to us, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping insurance guarantees that your purchase amount will be reimbursed in case your package has been lost in transit.
Please only ship your return to the address provided to you by email. Any other address is invalid, and we will not be able to process your return and refund you accordingly.
In case your return has not been received by us, please contact the carrier you have chosen to find out what has happened to your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will not be approved if:
- the item(s) are not returned in their original condition and packaging. If your item has a tag, this is also considered as the original packaging.
- the item(s) are returned after the return period of 30 days that is stated above.
- the item(s) are returned damaged.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Damaged, faulty or wrong item(s)
Please contact us immediately at email@example.com by specifying the damage, defect, or wrong item(s) received and also include clear pictures to support your claim. A picture of the packaging with its shipping label is also needed. Our customer service team will look into your complaints and get back to you with a satisfactory solution.